You will very shortly have the possibility to create and access your INTER-HOTEL's private account and benefit from personalised services.
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Please contact us :
+ 33 1 42 06 41 41.
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Our commitments
INTER-HOTEL: Quality at the heart of everything we do
At INTER-HOTEL, our commitment to quality, in place for a number of years, can be seen at all levels of our organisation. Our hoteliers are particularly engaged in ensuring your stays in their establishments are the best they can possibly be. This is why your comments and suggestions are particularly important, in addition to the quality certifications of the tourism industry.
Your satisfaction at the heart of our demands
You will find satisfaction questionnaires available in all INTER-HOTEL establishments, in the rooms and at reception. Each questionnaire is studied in detail and, if necessary, immediate corrective action is taken. Thank you in advance for taking the time to fill out these questionnaires during your next stay in our establishments.
You can also find this satisfaction questionnaire on our website, by clicking on « Your comments ». Finally, please help us by responding to the email you will receive after each stay, for reservations made via the INTER-HOTEL website.
All of your feedback is very important for us. It helps us measure your level of satisfaction, and to take any necessary improvement action, in total collaboration with our hotels.
The certification of all hotels
- Annual quality control
Every year, in addition to the evaluation of client questionnaires, INTER-HOTEL makes an anonymous control (via a «mystery visit») of the quality of the hotels in the network, thereby guaranteeing a general quality standard for all INTER-HOTEL establishments.
- The label “Qualité Tourisme”
INTER-HOTEL has been accorded the use of the label Qualité Tourisme by the Ministry of Tourism, for the hotels in the chain, subject to the respect of a number of criteria, measured at the time of the annual mystery visit. Today, more than 80 % of INTER-HOTEL hotels have the “Qualité tourisme” label at the entrance to their establishment.
INTER–HOTEL was one of the first hotel chains to be recognised by the Ministry of Tourism for this label. It highlights tourism professionals who are committed to strict quality controls. It forms part of the “Plan Qualité France” of the Ministry of Tourism, the objective being to maintain France in its position as world leader as a tourist destination.
HOTELCERT and ECOLABEL
INTER-HOTEL can direct hotels who want to become certified through their own efforts as HotelCert and Ecolabel.
- Hotelcert
The HotelCert label is a certification of quality initiated by professionnels of the French hotel industry. Created in 2001, its a registered label. It is based on a control audit which takes place every 18 months.
* AFAQ AFNOR - Certification - BP40 - 92224 Bagneux Cedex
- Ecolabel
Born in 1992, Ecolabel was created at the initiative of the European Union. This standard, represented by a flower symbol, is aimed at helping consumers recognise products and services which are more favorable towards the environment. All products with the "Flower” have been verified by independent organisations. This label does not only concern the hotel industry. It is used by twenty groups of different products.