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Please contact us :
+ 33 1 42 06 41 41.
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Booking conditions
INTER-HOTEL
These conditions apply to any booking made via website www.inter-hotel.com, www.ptitdej-hotel.fr and www.qualys-hotel.fr in any of the hotels belonging to the Société Européenne d'Hôtellerie (SEH), for the individual customer (except Group bookings).They are part of the contract. Offers and booking conditions are valid on the day of consultation. They are periodically updated, however all reservations will be honoured on the date of stay, according to the specified conditions at the time of booking.
Each time you book you will receive a reservation number which you will need to quote in case of cancellation or change of reservation.
You can book on www.inter-hotel.com, www.ptitdej-hotel.fr and www.qualys-hotel.fr even for an arrival on the same day. No limitation is made in early bookings as long as hotels have rates and availabilities. You can also call our Reservation Centre: 0 826 10 39 09 (0, 15 € TTC / Minute) from France or + 33 4 71 60 58 23 from other countries. If you book late in the afternoon for the same day, we do recommend you to rather call our Reservation centre, so that we can make sure that the hotel is fully aware of the booking lately made.
Rooms are reserved from 2 PM until 12 Noon the following day.
Your reservation is confirmed irrespective of arrival time. However, in case of arrival after 8 PM, you must contact the hotel directly in order to obtain the access code. Every reservation is guaranteed by credit card.
PRICES
All the prices are shown in Euros. VAT is always included. Certain services may be subject to a supplement. Rates may change, in which case neither the Société Européenne d'Hôtellerie (SEH) nor the hoteliers represented can be held responsible. In some towns, published rates are subject to a local tax, to be paid on the spot.
PAYMENT METHODS
Credit cards accepted include VISA, Mastercard, Diners Club and American Express (depends of hotels). Your credit card serves as a guarantee for your reservation. Your card will not be debited on-line, except in the circumstances listed below. The total cost of your stay must be settled directly with the hotel.
Your credit card will be debited immediately in the following cases:
- Card validity date expires before your arrival date
- Arrival date is more than 89 days ahead
SAFE PAYMENT SYSTEM SSL
In order to guarantee the security of payment on line, the Société Européenne d'Hôtellerie (SEH) uses the secured payment system SSL, which protects all your personal data. The security method SSL is thereby able to guarantee the confidentiality of all information sent from your navigator to the server thanks to a coding system activated at the time of payment.
COMPLAINTS
Any complaint must be sent to the Société Européenne d'Hôtellerie (SEH) by registered letter within 15 days following the date of stay.
SUPPLY OF SERVICES
Details activities have been supplied by individual hotels. The Société Européenne d'Hôtellerie (SEH) has published these in good faith. However, it may occur for reasons beyond our control that services or activities are suspended or cancelled without the Société Européenne d'Hôtellerie (SEH) head office being informed.
UNFORESEEN CIRCUMSTANCES
The Société Européenne d'Hôtellerie (SEH) understands by unforeseen circumstances (“Force majeure”), any unpredictable or unavoidable event preventing either the customers, or the travellers, or the agency or the suppliers of services involved in the journey, from executing all or any obligations foreseen by the contract. In addition, strikes by transportation suppliers or hotel staff, uprising, revolt and any restrictions applied by government or public authorities. “Force majeure” will result in the suspension of execution of mutual obligations.At the same time, each party will be responsible for any and all costs incurred as a result of “force majeure”. Travellers will be responsible for any additional costs they may incur by continuing their journey after “force majeure” is declared.
INFORMATION AND LIBERTIES
Under French Law 78-17 “Information and Liberties”, customers are advised that personalised booking details are stored in a database. You have the right to access and modify any information by contacting the Société Européenne d'Hôtellerie (SEH) offices.
The Société Européenne d'Hôtellerie (SEH): 100, rue Petit - 75165 Paris cedex 19 - France
BOOKING CONFIRMATION
For all Internet bookings, you will receive a confirmation by e-mail, which will include your booking reference.
AMENDMENTS
For any changes to confirmed bookings (changing date, names, number of persons etc.), please send us an email or call our central booking
- By telephone: 0 826 10 39 09 (0,15 € TTC / Minute) from France or + 33 4 71 60 58 23 from other countries.
- By e-mail : support@inter-hotel.com or by fax : 01 42 06 25 52 from France or (+33 1 42 06 25 52 from other countries). Do not forget to include your booking reference.
Opening hours of our Reservation Centre:
- Monday through Friday from 8 AM until 8 PM
- Saturday from 8 AM until 6 PM
If you have to cancel your booking:
Where the credit card has not been debited
Cancellations must be made on the INTER-HOTEL website in «my space», with the ID and password registered at the time of reservation. (Available soon).
OR
During opening hours of our Reservation Centre:
1. Contact our central booking by phone: 0 826 10 39 09 (0,15 € TTC / Minute) from France or + 33 4 71 60 58 23 from other countries
AND
2. Send an email to support@inter-hotel.com
Outside opening hours:
1. Cancel your booking directly with the hotel by email or by telephone (you will find this information on our Web Site)
AND
2. Send an email to support@inter-hotel.com
Where the credit card was debited on line at the time of reservation (see paragraph « payment methods ”)
During opening hours of our Reservation Centre:
1. Contact our central booking by phone: 0 826 10 39 09 (0,15 € TTC / Minute) from France or + 33 4 71 60 58 23 from other countries.
2. Send an email to support@inter-hotel.com
Outside opening hours:
1. Cancel your booking directly with the hotel by email or by telephone (you will find this information on our Web Site) AND
2. Send an email to support@inter-hotel.com
If you are obliged to cancel your reservation, the following conditions will apply:
- For cancellations made within 48 hours of arrival, 100% of the cost of the first night reserved will be charged.
- If you do not arrive at the hotel as scheduled (no show), your credit card will be debited with 100% of the cost of the first night’s stay.
- Reimbursement of the remaining cost of the stay will be credited to your card. Any stay begun is due in its entirety to the Société Européenne d'Hôtellerie (SEH).
- I confirm having read and understood these booking conditions before making my reservation. From now on, confirmation of my reservation binds me to adhere to the Société Européenne d'Hôtellerie (SEH)OTEL booking conditions, and to accept them in their entirety.
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